Release 1.0.14

* Added supports for BotKey.
    * Added option to specify botKey when creating `SBDSKTicket`.
* Added `SBDSKTicket.cancel(transferGroupKey:completionHandler:)`.
* Added support for FAQ.
    * Added `SBDSKTicket.selectQuestion(faqFileId:question:completionHandler:)`.
    * Added `SBDSKFAQData` and `SBDSKFAQResult`.

CHANGELOG.md

@@ -1,5 +1,13 @@
 # Change Log
 
+### v1.0.14 (May 21, 2021)
+* Added supports for BotKey.
+    * Added option to specify botKey when creating `SBDSKTicket`.
+* Added `SBDSKTicket.cancel(transferGroupKey:completionHandler:)`.
+* Added support for FAQ.
+    * Added `SBDSKTicket.selectQuestion(faqFileId:question:completionHandler:)`.
+    * Added `SBDSKFAQData` and `SBDSKFAQResult`.
+
 ### v1.0.13 (Feb 26, 2021) 
 * Improved handling of error code. 
 

SendBirdDesk.framework.dSYM/Contents/Info.plist

@@ -13,7 +13,7 @@
 		<key>CFBundleSignature</key>
 		<string>????</string>
 		<key>CFBundleShortVersionString</key>
-		<string>1.0.13</string>
+		<string>1.0.14</string>
 		<key>CFBundleVersion</key>
 		<string>1</string>
 	</dict>

SendBirdDesk.framework/Headers/SBDSKFAQData.h

@@ -0,0 +1,26 @@
+//
+//  SBDSKFAQData.h
+//  SendBirdDesk
+//
+//  Created by Minhyuk Kim on 2021/05/20.
+//  Copyright © 2021 Jed Gyeong. All rights reserved.
+//
+
+#ifndef SBDSKFAQData_h
+#define SBDSKFAQData_h
+
+#import <Foundation/Foundation.h>
+#import <SendBirdSDK/SendBirdSDK.h>
+#import "SBDSKFAQResult.h"
+
+@interface SBDSKFAQData : NSObject
+
+@property (atomic, readonly) long long faqFileId;
+@property (atomic, strong, readonly, nonnull) NSString *type;
+@property (atomic, strong, readonly, nonnull) NSArray<SBDSKFAQResult *> *faqResults;
+
+- (nullable instancetype)initWithMesage:(nonnull SBDBaseMessage *)message;
+
+@end
+
+#endif /* SBDSKFAQData_h */

SendBirdDesk.framework/Headers/SBDSKFAQResult.h

@@ -0,0 +1,27 @@
+//
+//  SBDSKFAQResult.h
+//  SendBirdDesk
+//
+//  Created by Minhyuk Kim on 2021/05/20.
+//  Copyright © 2021 Jed Gyeong. All rights reserved.
+//
+
+#ifndef SBDSKFAQResult_h
+#define SBDSKFAQResult_h
+
+#import <Foundation/Foundation.h>
+
+@interface SBDSKFAQResult : NSObject
+
+@property (atomic, strong, readonly, nullable) NSString *category;
+@property (atomic, strong, readonly, nullable) NSString *question;
+@property (atomic, strong, readonly, nullable) NSString *answer;
+@property (atomic, strong, readonly, nullable) NSString *keyword;
+@property (atomic, strong, readonly, nullable) NSString *url;
+@property (atomic, strong, readonly, nullable) NSString *imageURL;
+
+- (nullable instancetype)initWithDictionary:(nonnull NSDictionary *)dict;
+
+@end
+
+#endif /* SBDSKFAQResult_h */

SendBirdDesk.framework/Headers/SBDSKTicket.h

@@ -170,6 +170,29 @@ Creates a new ticket with information.
               relatedChannels:(nullable NSArray<NSString *> *)relatedChannels
             completionHandler:(nullable void (^)(SBDSKTicket * _Nullable ticket, SBDError * _Nullable error))completionHandler;
 
+/**
+Creates a new ticket with information.
+
+@param title The <span>title</span> of a new ticket.
+@param userName The customer's name.
+@param groupKey The agent group key.
+@param customFields The custom fields that the admin already sets on dashboard.
+@param priority The priority level of ticket.
+@param relatedChannels List of Urls of the channels related with the ticket.
+@param botKey Specifies the identifier of a bot to assign the created ticket to the bot, not to other live agents.
+@param completionHandler The handler block to execute. If the method creates a ticket successfully, the `ticket` object will be valid and the `error` will be nil.
+
+@since 1.0.14
+*/
++ (void)createTicketWithTitle:(nullable NSString *)title
+                     userName:(nullable NSString *)userName
+                     groupKey:(nullable NSString *)groupKey
+                 customFields:(nullable NSDictionary<NSString *, NSString *> *)customFields
+                     priority:(SBDSKTicketPriority)priority
+              relatedChannels:(nullable NSArray<NSString *> *)relatedChannels
+                       botKey:(nullable NSString *)botKey
+            completionHandler:(nullable void (^)(SBDSKTicket * _Nullable ticket, SBDError * _Nullable error))completionHandler;
+
 /**
  Creates a new ticket with information.
  
@@ -319,4 +342,25 @@ Sets the specific ticket's related channels. The method accepts an array of stri
 - (void)closeWithComment:(NSString * _Nullable)comment
        completionHandler:(nullable void (^)(SBDSKTicket * _Nullable ticket, SBDError * _Nullable error))completionHandler;
 
+/**
+ Cancel this ticket.
+ 
+ @param transferGroupKey group key to transfer this ticket to. Nullable.
+ @param completionHandler Callback handler.
+ @since 1.0.14
+ */
+- (void)cancelWithTransferGroupKey:(NSString * _Nullable)transferGroupKey
+                 completionHandler:(nullable void (^)(SBDSKTicket * _Nullable ticket, SBDError * _Nullable error))completionHandler;
+
+/**
+ Select a question.
+ 
+ @param faqFileId File id of FAQ question to select
+ @param question Question to select.
+ @param completionHandler Callback handler.
+ @since 1.0.14
+ */
+- (void)selectQuestionWithFaqFileId:(long long)faqFileId
+                           question:(nonnull NSString *)question
+                 completionHandler:(nullable void (^)(SBDError * _Nullable error))completionHandler;
 @end

SendBirdDesk.framework/Headers/SendBirdDesk.h

@@ -20,3 +20,4 @@ FOUNDATION_EXPORT const unsigned char SendBirdDeskVersionString[];
 #import "SBDSKMain.h"
 #import "SBDSKAgent.h"
 #import "SBDSKTicket.h"
+#import "SBDSKFAQData.h"

SendBirdDesk.podspec

@@ -1,6 +1,6 @@
 Pod::Spec.new do |s|
   s.name         = "SendBirdDesk"
-  s.version      = "1.0.13"
+  s.version      = "1.0.14"
   s.summary      = "SendBird Desk iOS Framework"
   s.homepage     = "https://sendbird.com"
   s.license      = "Commercial"
@@ -12,5 +12,5 @@ Pod::Spec.new do |s|
   s.ios.vendored_frameworks = 'SendBirdDesk.framework'
   s.ios.frameworks = ["UIKit", "AVFoundation", "AVKit", "UserNotifications"]
 
-  s.dependency 'SendBirdSDK'
+  s.dependency 'SendBirdSDK', "~> 3.0.200"
 end