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[FEATURE] Bot Session Timeout warnings #21

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dlassalle opened this issue Jun 26, 2020 · 0 comments
Open
1 task

[FEATURE] Bot Session Timeout warnings #21

dlassalle opened this issue Jun 26, 2020 · 0 comments

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@dlassalle
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  • Allow a configurable timeout warning for user-bot conversations
    • Similar to the agent timeout but based on a configurable value set on the rocket.chat server. Could also be based on the Dialogflow timeout value, but currently we just set this value manually.
    • An event should be sent to the NLP when this timeout is reached so we can send a message to the user saying that their session has timed out before ending the chat.
    • Send end_session dialogflow event when chats timeout
@dlassalle dlassalle changed the title [FEATURE] Session Timeout warnings [FEATURE] Bot Session Timeout warnings Jun 26, 2020
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