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</style></div></div><div data-collapse="medium" data-animation="default" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="navbar dark w-nav"><div class="container container-navbar"><a href="workshops.html" class="brand-logo w-nav-brand"><img src="https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61a508f5a23d184e8b958a0e_Brand%20Logo%20Dark.svg" alt="The Voxable logo looks like a circle with a sound wave forming the shape of the letter V with the word Voxable next to it. " class="brand-logo-image"/></a><nav role="navigation" class="navbar-menu dark w-nav-menu"><a href="product.html" class="nav-link color-inverse w-nav-link">Product</a><a href="blog.html" class="nav-link color-inverse w-nav-link">Blog</a><a href="contact-sales.html" class="nav-link color-inverse w-nav-link">Contact</a></nav><div class="menu-button color-inverse w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div><div class="hero-section hero-gradient course-hero"><div class="container"><div class="st-p-y-64"><div class="w-layout-grid hero-grid"><div class="wrapper-l st-p-0"><h1 class="heading xl course-l">Introduction to Conversational Design</h1><p class="body-text l c-body">This online course will give you foundational knowledge of the conversation design principles and processes needed to build chatbots and voice assistants. Learn to design experiences for Amazon Alexa, Google Assistant, Samsung Bixby, and the Web.</p><div class="ctas-wrapper"><a href="learn.html#course-pricing" class="button medium signup w-inline-block"><div>Enroll in the course</div></a></div></div><img src="https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61d7a6aa92897e032e806a0a_5e697a271958ea5651472b03_group-100%403x.png" id="w-node-_16c32fb5-6d15-db58-be0b-6b86935e9ab9-00cd15e4" srcset="https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61d7a6aa92897e032e806a0a_5e697a271958ea5651472b03_group-100%403x-p-800.png 800w, https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61d7a6aa92897e032e806a0a_5e697a271958ea5651472b03_group-100%403x-p-1080.png 1080w, https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61d7a6aa92897e032e806a0a_5e697a271958ea5651472b03_group-100%403x.png 1560w" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 96vw, (max-width: 991px) 95vw, 52vw" class="hero-text"/></div></div></div></div><div class="section"><div class="container"><div class="wrapper-m pad-40"><div class="section-title mb10"><h2 class="heading l">👋  Course Introduction</h2></div><p class="body-text m">Many companies are investing in chat and voice technology to extend products, service customers, streamline internal processes, and grow brands. There is an increased demand for conversation designers, yet very limited formal instruction for those seeking to learn the discipline. The Voxable co-founders want to impart the foundational knowledge, processes, and best practices they obtained working with this technology since 2015.</p></div></div></div><div class="section"><div class="container"><div class="wrapper-m pad-40"><div class="section-title"><h2 class="heading l">📋  What You’ll Learn</h2><p class="body-text m">‍This course spans the end-to-end conversation design process—from conceptualization and research to handing over assets to developers.</p></div><ul role="list"><li class="list-item">🤔  Identify and work with the core technology of conversational user interfaces</li><li class="list-item">🔎  Translate user research into conversational interactions</li><li class="list-item">💎  Build a conversational brand</li><li class="list-item">💬  Write sample scripts and structure conversational flow diagrams</li><li class="list-item">✨  Refine elements to bring the conversational interface to life</li><li class="list-item">🗣  Use natural language understanding (NLU)</li><li class="list-item">⚡️  Work with developers to implement conversational UI</li></ul></div></div></div><div class="section"><div class="container"><div class="wrapper-m pad-40"><div class="section-title"><h2 class="heading l">😎  Who Should Enroll</h2><p class="body-text m">This course is appropriate for anyone who wants to understand how to design intuitive chatbots, voice assistants, and IVR solutions.</p></div><ul role="list"><li class="list-item">Designers</li><li class="list-item">UX professionals</li><li class="list-item">Copywriters</li><li class="list-item">Content strategists</li><li class="list-item">Product people</li><li class="list-item">Students</li></ul></div></div></div><div class="cta-section"><div class="container"><div class="wrapper-m pad-40"><div class="w-layout-grid grid-cta"><div class="cta-section-text-wrapper"><h3 class="heading m">Learn essential conversation design skills.</h3><div class="ctas-wrapper"><a href="learn.html#course-pricing" target="_blank" class="button medium yellow-btn w-inline-block"><div class="text-block-2">Enroll in the course</div></a><div class="button-separator"></div></div></div></div></div></div></div><div class="testimonials-section"><div class="container"><div class="wrapper-m pad-40"><div class="section-title centered"><h2 class="heading l">👍 Student Testimonials</h2></div><div class="w-layout-grid l-g-2-col"><div class="testimonial-box"><div><p class="body-text l">“For those coming from the visual UX tradition, this is an exciting dive into conversational thinking. The hands-on exercises will feel both familiar and fresh to design professionals – with whole new ways of considering our users and platforms.”</p></div><div class="avatar-wrapper horizontal"><div class="avatar-label-text"><div class="body-text m bold c-t-neutral-100">Chad Currie</div><div class="body-text m">Creative Director, Slide UX</div></div></div></div><div class="testimonial-box"><div><p class="body-text l">“I learned a language and framework to effectively conceptualize, structure, and design a CUI that keeps users and usability at its center.”</p></div><div class="avatar-wrapper horizontal"><div class="avatar-label-text"><div class="body-text m bold c-t-neutral-100">Molly McClurg</div><div class="body-text m">Assoc. Professor, User Experience, Austin Community College</div></div></div></div></div></div></div></div><div class="faq-section"><div class="container"><div class="wrapper-m pad-40"><div class="section-title"><h2 class="heading l">📒 Course Curriculum</h2></div><div class="collapse"><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title"><span class="text-span-4">👋  Introduction</span></div></div><ul role="list" class="collapse-text ullist"><li>How to Use This Course</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">🤔 What Are Conversational Interfaces?</div></div><ul role="list" class="collapse-text ullist open"><li>Introduction to Conversational Interfaces</li><li>How Designers Can Adapt</li><li>What Are Conversational Interfaces?</li><li>The Conversational Interaction Loop ✨ <a href="https://learn.voxable.io/enroll/489581?et=free_trialhttps://learn.voxable.io/enroll/489581?et=free_trial" target="_blank"><strong class="bold-text">FREE PREVIEW</strong></a> ✨</li><li>The Conversational Interaction Loop Quiz</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">🔎 Conversational Strategy</div></div><ul role="list" class="collapse-text ullist"><li>Project Brief</li><li>Research Methods</li><li>Jobs to be Done Framework</li><li>Jobs to be Done Activity</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">💎 Conversational Branding</div></div><ul role="list" class="collapse-text ullist"><li>Voice, Tone, &amp; Persona</li><li>Conversational Brand Activity</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">📑 Affinity Diagramming</div></div><ul role="list" class="collapse-text ullist"><li>Introduction to Conversational Affinity Diagramming</li><li>Introduction to Miro (Optional)</li><li>Affinity Diagramming Activity: Creating Utterances</li><li>Affinity Diagramming Activity: Organizing Utterances</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">📌 Defining Entities</div></div><ul role="list" class="collapse-text ullist"><li>Introduction to Entity Definition</li><li>Entity Definition Activity</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">💬 Sample Scripts &amp; Conversational Flow Diagrams</div></div><ul role="list" class="collapse-text ullist"><li>Introduction to Conversational Flow Diagramming</li><li>Sample Script Writing &amp; Conversational Flow Diagramming Activity</li><li>Prototyping with the Wizard-of-Oz Method</li><li>Introduction to Voxable</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">🗣 Conversational UI Elements</div></div><ul role="list" class="collapse-text ullist"><li>Introduction to Conversational UI Elements</li><li>Conversational UI Element Examples</li><li>Acting Out Sample Scripts</li><li>Writing for Voice-First Interactions</li><li>Conversational UI Activity</li></ul></div><div class="collapse-item" data-ix="collapse"><div class="collapse-trigger"><div class="material-icons icon-left icon-collapse">expand_more</div><div class="collapse-title">🏗 Natural Language Understanding</div></div><ul role="list" class="collapse-text ullist"><li>Introduction to Natural Language Understanding</li><li>How to Create a Dialogflow Agent</li><li>How to Build NLU Intents</li><li>How to Add Responses to Intents</li><li>How to Create NLU Entities</li><li>How to Use NLU Entities</li><li>Why You Should Learn Dialogflow</li><li>Maintaining &amp; Iterating the Agent</li></ul></div></div></div></div></div><div class="cta-section"><div class="container"></div></div><div class="feature-grid-section pb0"><div class="container"><div class="wrapper-m pad-40"><h1 class="heading-2">🤓 Course Instructors</h1><div class="collection-list-wrapper-3 w-dyn-list"><div role="list" class="reverse w-dyn-items w-row"><div role="listitem" class="w-dyn-item w-col w-col-6"><div class="feature-block"><img src="https://cdn.prod.website-files.com/6170359d525787cd986bc625/61cb2d18fbec0467f70eb842_Icon%20Placeholder%202.png" loading="lazy" alt="Matt Buck" class="image-3"/><div class="voxabler-title"><h3 class="heading m">Matt Buck</h3><h4 class="heading s white-txt-team">CTO &amp; Co-founder</h4></div><div class="rich-text-dark w-richtext"><p>Matt has worked with several high-profile engineering teams in the Austin startup scene during his tech career. Prior to co-founding Voxable, he helped launch the MakerSquare coding bootcamp as the instructor for its inaugural cohort and directed Rapid7&#x27;s front-end engineering efforts through a successful IPO as its Senior User Interface Architect. Throughout his career, he&#x27;s come to learn the immense value of sane development processes and a relentless focus on code quality; he strives to impart these lessons by regularly speaking at user groups and conferences.</p></div></div></div><div role="listitem" class="w-dyn-item w-col w-col-6"><div class="feature-block"><img src="https://cdn.prod.website-files.com/6170359d525787cd986bc625/61cb2cb54d1a3eb38bbf4472_Icon%20Placeholder%202.png" loading="lazy" alt="Lauren Golembiewski" class="image-3"/><div class="voxabler-title"><h3 class="heading m">Lauren Golembiewski</h3><h4 class="heading s white-txt-team">CEO &amp; Co-founder</h4></div><div class="rich-text-dark w-richtext"><p>Lauren&#x27;s personal mission is to bring more designers, writers, and UX practitioners into the conversation design discipline. She believes conversational interfaces and platforms have yet to reach their full potential and designers have a huge opportunity to address users&#x27; needs better through conversation design. Prior to co-founding Voxable, Lauren led venture accelerator and big data startup design teams. She&#x27;s created conversational strategies and well-designed conversational experiences for both early-stage startups and Fortune 10 companies. She often writes, speaks, and facilitates workshops about conversation design.</p><p>‍</p></div></div></div></div></div></div></div></div><div class="pricing-section"><div class="container"><div class="wrapper-m pad-40 pb20"><div class="section-title centered fullwidth"><h2 id="course-pricing" class="heading l text-center">Course Pricing</h2><div class="pricingbasic5"><div class="columns-5 w-row"><div class="w-col w-col-6"><div class="course-box"><div class="text-block-18">Online Course</div><p class="white-info">Introduction to Conversational Design</p><div class="price left-price"><span class="currency-span">$</span>299</div></div></div><div class="w-col w-col-6"><ul role="list" class="w-list-unstyled"><li class="icon-list-item"><div class="material-icons icon-left icon-list-item c-t-primary-60">check</div><div class="text-block-8">Access to the complete online course</div></li><li class="icon-list-item"><div class="material-icons icon-left icon-list-item c-t-primary-60">check</div><div class="text-block-8">Video instruction</div></li><li class="icon-list-item"><div class="material-icons icon-left icon-list-item c-t-primary-60">check</div><div class="text-block-8">Written content</div></li><li class="icon-list-item"><div class="material-icons icon-left icon-list-item c-t-primary-60">check</div><div class="text-block-8">Activities</div></li><li class="icon-list-item"><div class="material-icons icon-left icon-list-item c-t-primary-60">check</div><div class="text-block-8">Resources</div></li></ul></div></div><a href="https://voxable.thinkific.com/enroll/489581?price_id=514631" target="_blank" class="button info-btn w-button">Buy the course</a></div></div></div></div></div><div class="faq-section"><div class="container"><div class="wrapper-m pad-40 pt0"><div class="section-title"><h2 class="heading l">❓ FAQs</h2></div><div class="w-layout-grid l-g-2-col"><div><div class="faq-item-wrapper"><div class="faq-question">How long will it take to complete the online course?</div><p class="body-text l">Voxable estimates it will take around 20 hours to complete the course’s 38 lessons and seven activities.</p></div><div class="faq-item-wrapper"><div class="faq-question">What equipment or tools will I need for the online course?</div><p class="body-text l">You will need a computer with internet access. Course activities can be completed primarily in a collaborative diagramming tool like Miro, or with common office supplies.</p></div><div class="faq-item-wrapper"><div class="faq-question">How do I access the online course?</div><p href="" class="body-text l">You will access the course through the online platform <a href="https://learn.voxable.io/">Thinkific</a>. You must create an account and then you will use that login to access your course dashboard.</p></div></div><div><div class="faq-item-wrapper"><div class="faq-question">How long will I have access to the online course?</div><p class="body-text l">Once you enroll, you will have lifetime access to the course through your <a href="https://learn.voxable.io/">Thinkific</a> account.</p></div><div class="faq-item-wrapper"><div class="faq-question">Is there special pricing for non-profit organizations or students?</div><p class="body-text l">We do offer special pricing for non-profit organizations and students. Please <a href="hire-us.html">contact us</a> directly as we review these requests on a case-by-case basis.</p></div><div class="faq-item-wrapper"><div class="faq-question">What if I want a more customized course?</div><p class="body-text l">Voxable hosts custom workshops based on customer needs. Please <a href="hire-us.html" class="link-2">contact us</a> to learn more.</p></div></div></div></div></div></div><footer class="footer dark footer-dark-8"><div data-w-id="0bd95c3d-951c-dfdb-9eed-24e320b08726" class="container"><div class="w-layout-grid footer-grid"><div class="div-block-11"><a href="workshops.html" class="footer-logo w-nav-brand"><img src="https://cdn.prod.website-files.com/6132073db54f286490cd15c6/61a508f5a23d184e8b958a0e_Brand%20Logo%20Dark.svg" alt="The Voxable logo looks like a circle with a sound wave forming the shape of the letter V with the word Voxable next to it. 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