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Print Jobs Stuck in Queue and Program Freezes on Windows 11 #4791

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rossog93 opened this issue Feb 5, 2025 · 3 comments
Open

Print Jobs Stuck in Queue and Program Freezes on Windows 11 #4791

rossog93 opened this issue Feb 5, 2025 · 3 comments

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@rossog93
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rossog93 commented Feb 5, 2025

SumatraPDF version

  • Version 3.5.2 64-bit

Describe the bug
When I send a print job, it gets stuck in the queue, and the program freezes. This happens with multiple files, not just one. I'm using a print server, which works fine from any other system. It says "Printing page 1 of x" on the upper-left corner, but never moves.
The OS is Windows 11.

To Reproduce
Steps to reproduce the behavior:
just ctrl+p on any file, select the server and click on print.

Expected behavior
Just move and print the desired file

File that reproduces the problem
It happened in all the files I tried to print. They worked out

Screenshots
None

Additional context
It happened in 2 different computers, for 2 different users.

@GitHubRulesOK
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Usually such problems are down to too much data for the driver to handle.
For PDF Printing the preferred apps are acrobat or GhostScript as they converse directly with printers to negotiate a suitable spooling file stream.
Others are available but never had problems with SumatraPDF on my HP $30 printer as it dribbles the pixel data

@rossog93
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rossog93 commented Feb 5, 2025

Yes, I had to use acrobat for printing. By too much data are you referring to PDF's weight? The last fail was only 1 page.

@GitHubRulesOK
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GitHubRulesOK commented Feb 5, 2025

One page file failure sounds odd since I refer to the fact SumatraPDF just hands an image of the page(s) to "Windows Print As Image" but at 600 DPI a single A4 page should not be a problem from paint or any image output at that density.
Generally the more pages the more problematic, unless a giant page.

However increasingly there are reports that windows 11 is not as good as Windows 10 Printing!

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