Feedback from my first live class #898
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The student initially had issues loading the materials in the room. It took a long time to load the files. They also told me that they were unable to enter the room on their tablet computer, but it worked on their pc. It took me about 7 attempts connecting to the room when the other person was already in it before it let me in. I kept receiving the following error: I was using a pdf file in the room. There were some discrepancies between myself and the student. For example, when I changed the pdf page, it didn't always change the page for the student. This made it difficult to know which page the student was viewing. At one point in the class, the drawing tool was severely mis-calibrated. I had to refresh the page a couple of times to get it working again. On one occasion, I played a video in the class but the student did not see it. It worked after a few attempts. Overall, I really like the tools and function of Flat. However, I think these issues need to be addressed before I get fully behind it. By the way, thanks for all of the developers hard work! You've all done great so far. |
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Replies: 3 comments 6 replies
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Is it convenient to tell your region (just the name of the city is fine)
@Moskize91 @leavesster Does this happen when the network communication is not very stable?
@dmumford Can you elaborate on this situation?
@dmumford is Apple iPad? |
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I'm in the UK and my student is in China. I've used other platforms which are also built on Agora and we've had no network issues before. I didn't notice an unstable network when playing the media files. What I mean by mis-calibrated is when I draw using the pen tool, the drawing isn't at the location of my mouse. It's not even close (sometimes off screen). This issue was fixed by refreshing. Maybe it occurs on the web version of Flat when the browser window is resized? |
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Can you provide the UUID of the room? We do not enter the room, it is only used to troubleshoot the problem. If privacy is involved, you can send the room uuid to |
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room uuid => room number / room id |
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For your privacy, we have deleted your response in case others have access to it. We have logged it on our internal system. We will run a check tomorrow and will keep you informed if we have any updates. Thank you for your feedback, your feedback will make us better |
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Thank you for you feedback. need reconnecting to the room multiple times.
Cloud you try to use ➜ netless dig api.netless.link
; <<>> DiG 9.10.6 <<>> api.netless.link
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48036
;; flags: qr; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;api.netless.link. IN A
;; ANSWER SECTION:
// we need this answer ip
api.netless.link. 30 IN A 198.18.2.87
;; Query time: 0 msec
;; SERVER: 198.18.0.2#53(198.18.0.2)
;; WHEN: Thu Aug 26 23:08:12 CST 2021
;; MSG SIZE rcvd: 66You can alos send us this response to our email pdf and video sync prombleWhen you create a room you need choose a region. We need to know which region do you choose.(If you already send us a mail with you problem room. This is not needed any more, we can find it by this room uuid). |
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; <<>> DiG 9.10.6 <<>> api.netless.link +trace link. 172800 IN NS ns1.uniregistry.net. netless.link. 900 IN NS vip4.alidns.com. api.netless.link. 600 IN CNAME api-gb-lon.netless.link. |
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It' seems you get correct DNS response. The |
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After our investigation, there is a higher probability that this is due to a network fluctuation in the service provided by AliCloud last night. Because we checked the reports from our whiteboard service last night and everything was fine The problem you feedback, you can basically determine is the Ali cloud service problems caused by Finally, thank you very much for your feedback, which will make us do better! |
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After our investigation, there is a higher probability that this is due to a network fluctuation in the service provided by AliCloud last night.
Because we checked the reports from our whiteboard service last night and everything was fine
The problem you feedback, you can basically determine is the Ali cloud service problems caused by
Finally, thank you very much for your feedback, which will make us do better!