en-pager-duty-notification.md

copyright	lastupdated	keywords	subcollection
years 2025	2025-03-25	event-notifications, event notifications, about event notifications, templates, pagerduty	event-notifications

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PagerDuty Notification Template

{: #en-pagerduty-notification-template}

PagerDuty helps organizations with the insight to proactively manage events that may impact customers across their IT environment. When you select PagerDuty as service destination, any subscribed notification about an event can be sent as an alert to PagerDuty channels. {: shortdesc}

For more information about the PagerDuty destination, see here.

How to create a PagerDuty Notification Template

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Construct the template block. Make sure the template is a well-formed JSON that adheres to the Handlebars template syntax and semantics. To learn more about the fields that can be used to construct the template block, see here

PagerDuty notification template example

{: #pd-template}

{
  "payload": {
    "summary": "{{ data.alert_definition.name}}",
    "timestamp": "{{time}}",
    "severity": "info",
    "source": "{{ source }}"
  },
  "dedup_key": "{{ id }}",
  {{#equal data.status "triggered"}}
  "event_action": "trigger"
   {{/equal}}

  {{#equal data.status "resolved"}}
  "event_action": "resolve"
  {{/equal}}

   {{#equal data.status "acknowledged"}}
   "event_action": "acknowledge"
   {{/equal}}
}