Skip to content

Latest commit

 

History

History
83 lines (54 loc) · 3.88 KB

commitment-faqs.md

File metadata and controls

83 lines (54 loc) · 3.88 KB
copyright lastupdated keywords subcollection content-type
years
2019, 2025
2025-02-12
IBM Cloud billing, commitment model, using commitments, FAQs, enterprise savings plan, savings plan, pay as you go with committed use
account
faq

{{site.data.keyword.attribute-definition-list}}

FAQ for Enterprise Savings Plan

{: #commitmentfaqs}

What is the difference between Enterprise Savings Plan and a Subscription account?

{: #commitment-subscription} {: faq}

The Enterprise Savings Plan model is similar to the Subscription model. Unlike a subscription, when you have a commitment, you commit to spend a certain amount and receive discounts across the platform even after your commitment term ends. Any overage that is incurred on the account continues to receive a discount.

How do I sign up for an Enterprise Savings Plan?

{: #commit-signup} {: faq}

Contact {{site.data.keyword.Bluemix_notm}} Sales{: external} to sign up for {{site.data.keyword.Bluemix_notm}} Enterprise Savings Plan. To view your account ID, select Register with a Code during account registration. After you consult with a sales representative, you receive a confirmation email with your commitment quote details and information about {{site.data.keyword.Bluemix_notm}}'s Terms and Conditions. Your account is activated upon order processing.

How do I view existing commitments?

{: #existing-commit} {: faq}

To view your existing Enterprise Savings Plan commitments, in the {{site.data.keyword.Bluemix}} console, go to Manage > Billing and usage, and select Commitments > Enterprise Savings Plan.

Click the tabs to view the remaining credit in your active commitments and any upcoming commitments that aren't yet valid. A commitment is expired if its term expires or all of its credit is spent.

How do I view my commitment usage?

{: #view-commit} {: faq}

To view your Enterprise Savings Plan commitment usage, in the {{site.data.keyword.Bluemix}} console, go to Manage > Billing and usage, and select Commitments > Enterprise Savings Plan.

  • Click the tabs to view information on active or upcoming commitments.
  • Use the graph to view what you've spent toward your overall committed amount.
  • View monthly breakdown of the spending history for the commitment in the table. 

How do I view my commitment terms?

{: #view-terms} {: faq}

After you consult with a sales representative to sign up for {{site.data.keyword.Bluemix_notm}} Enterprise Savings Plan, the sales team will email you a copy of your quote and information about {{site.data.keyword.Bluemix_notm}}'s Terms and Conditions.

How do I add a new commitment?

{: #add-commit} {: faq}

Contact your {{site.data.keyword.Bluemix_notm}} Sales{: external} representative to add a new commitment to your account.

Why am I getting invoiced for a commitment I didn’t use?

{: #invoice-commit} {: faq}

Since you committed to a certain amount for a certain period of time and you didn't reach it, {{site.data.keyword.Bluemix}} have the rights to charge you with the remaining amount.

Can I convert my US-based USD Pay-As-You-Go to a Subscription account? If so, what kind of impact does the commitment model have?

{: #payasyougo-to-subscription-account} {: faq}

Yes, you can convert your account from US-based USD Pay-As-You-Go to an Enterprise Savings Plan, but it will be only effective after the term end of your former plan.

Why can't I add a child account with an active commitment to an enterprise?

{: #child-commitment} {: faq}

Accounts with active commitments can't be imported to the enterprise until their commitment term ends. You will see the following message:

Unable to import account [Account name] can't be imported until the end of the commitment term.

Child accounts must complete any active commitment term before they are added to an enterprise.