A Detailed Guide to Handling a Hacked Cryptocurrency Wallet

[ONECasey]

If your wallet with Harmony (ONE) tokens in it has been hacked, it's crucial to act quickly and take the necessary steps to minimize the damage and protect your future assets. This guide will walk you through the process of reporting the hack, notifying the relevant parties, and securing your new wallet.

Report the hack to law enforcement:
United States: File a complaint with the Internet Crime Complaint Center (IC3) at https://www.ic3.gov.
United Kingdom: Report the incident to Action Fraud at https://www.actionfraud.police.uk.
Canada: File a report with the Canadian Anti-Fraud Centre at https://www.antifraudcentre-centreantifraude.ca.
Australia: Lodge a report with the Australian Cyber Security Centre at https://www.cyber.gov.au/acsc/report.
India: File a complaint with the National Cyber Crime Reporting Portal at https://cybercrime.gov.in.
Germany: Report the incident to the Bundeskriminalamt (BKA) at https://www.bka.de/EN/OurTasks/FieldsOfOperation/Cybercrime/cybercrime_node.html.
France: Report the incident to the Agence nationale de la sécurité des systèmes d'information (ANSSI) at https://www.ssi.gouv.fr.
Japan: Report the incident to the National Police Agency's Cybercrime Countermeasures Division at https://www.npa.go.jp/cyber/index.htm (Japanese language).
South Korea: File a complaint with the Cyber Bureau of the Korean National Police Agency at https://www.police.go.kr/eng/index.jsp.
Singapore: Report the incident to the Singapore Police Force's Anti-Scam Centre at https://www.police.gov.sg/e-services/report/scams.
Brazil: File a complaint with the Brazilian Federal Police's Cybercrime Division at https://www.pf.gov.br/servicos-pf/crimes-pela-internet.
South Africa: Report the incident to the South African Police Service's Electronic Crime Unit at https://www.saps.gov.za/resource_centre/publications/child_protection.php#1.
New Zealand: Report the incident to CERT NZ at https://www.cert.govt.nz/individuals/report/.
Spain: File a complaint with the Policía Nacional's Cybercrime Unit at https://www.policia.es/formulario_generico.php?ordenes=52.
Italy: Report the incident to the Polizia di Stato's Postal and Communications Police at https://www.commissariatodips.it/segui-la-tua-segnalazione.html (Italian language).
Indonesia: Report the incident to the Indonesian National Police's Cyber Crime Unit at https://ccic.polri.go.id.
Mexico: Report the incident to the Unidad de Ciberdelincuencia de la Policía Federal at https://www.gob.mx/sspc.
Argentina: File a complaint with the Unidad Fiscal Especializada en Ciberdelincuencia (UFECI) at https://www.mpf.gob.ar/ufeci/.
Netherlands: Report the incident to the Dutch National Police's Cybercrime Unit at https://www.politie.nl/aangifte-of-melding-doen/aangifte-van-cybercrime.html (Dutch language).
Belgium: File a complaint with the Federal Computer Crime Unit (FCCU) at https://www.police.be/en (English version) or https://meldpunt.belgie.be/meldpunt/en/welcome (Dutch version).
Switzerland: Report the incident to the Swiss Coordination Unit for Cybercrime Control (CYCO) at https://www.cybercrime.admin.ch/kobik/en/home/meldeformular.html.
Russia: File a complaint with the Ministry of Internal Affairs' Department for Combating Cybercrime at https://xn--b1aew.xn--p1ai/mvd/informationcenter/submit_a_tip (Russian language).
China: Report the incident to the Ministry of Public Security's Cyber Security Bureau at http://www.mps.gov.cn/n16/index.html (Chinese language).
Turkey: File a complaint with the Cyber Crime Department of the Turkish National Police at https://www.egm.gov.tr/ (Turkish language).
Israel: Report the incident to the Israel National Cyber Directorate (INCD) at https://www.gov.il/en/Departments/units/national_cyber_directorate (English version) or https://cert.gov.il/Pages/Home.aspx (Hebrew version).
United Arab Emirates: File a complaint with the UAE's Telecommunications Regulatory Authority (TRA) at https://www.tra.gov.ae/en/services/report-cyber-crime.aspx.
Saudi Arabia: Report the incident to the Saudi National Cybersecurity Authority (NCA) at https://www.nca.gov.sa/en/Pages/default.aspx.
Norway: File a complaint with the Norwegian National Criminal Investigation Service (Kripos) at https://www.politiet.no/en/aktuelt-tall-og-fakta/datakrim/ (Norwegian language).
Sweden: Report the incident to the Swedish Police Authority's Cyber Crime Center at https://polisen.se/en/the-swedish-police/cyber-crime-center/.
Finland: File a complaint with the Finnish National Bureau of Investigation's Cybercrime Center at https://www.poliisi.fi/en/cyber_crime (English version) or https://www.poliisi.fi/nettivinkki (Finnish version).

For other countries, consult your local law enforcement agency for their online fraud or cybercrime reporting platform.

Notify major cryptocurrency exchanges:
Binance: Submit a request at https://www.binance.com/en/support.
Coinbase: Contact support at https://help.coinbase.com/en/contact-us.
Kraken: Submit a ticket at https://support.kraken.com/hc/en-us/requests/new.
Bitfinex: Open a support ticket at https://www.bitfinex.com/support.
Huobi Global: Reach out to their support team at https://www.huobi.com/support/en-us.
KuCoin: Submit a support ticket at https://support.kucoin.plus/hc/en-us/requests/new.
Bitstamp: Contact their support team via https://www.bitstamp.net/support/.
Bittrex: Submit a support request at https://support.bittrex.com/hc/en-us/requests/new.
Gemini: Contact their support team at https://gemini.com/contact-us/.
OKEx: Reach out to their customer support through the live chat feature on their website, https://www.okex.com, or create a support ticket at https://www.okex.com/support-center/hc/en-us/requests/new.
Poloniex: Submit a support ticket at https://poloniex.freshdesk.com/support/tickets/new.
Gate.io: Contact their support team through the live chat feature on their website, https://www.gate.io, or by submitting a ticket at https://www.gate.io/help/ticket.
Crypto.com: Contact their support team through the in-app chat feature or via email at [email protected].
Bitso: Reach out to their customer support through the live chat feature on their website, https://www.bitso.com, or submit a ticket at https://help.bitso.com/en/support/tickets/new.

For other exchanges, visit their respective websites and locate their support or contact pages.

Contact Harmony (ONE) and fill out their form:
Email [email protected] with the details of the hack.
Complete the Wallet Incident Report.

Secure a new wallet:

• Create a new wallet on a battle tested platform (e.g., Metamask or a reputable hardware wallet).
• Transfer any remaining funds from your old wallet to the new one.
• Protect your seed phrases and private keys:
• Write down your seed phrase on paper and store it in a secure location (e.g., a safe or safety deposit box).
• Do not store your seed phrase digitally (e.g., screenshots, emails, or cloud storage).
• Use a hardware wallet to securely store your private keys.
• Do not share your seed phrase or private keys with anyone, including family members or friends.

Prevent phishing attacks:

• Be cautious when clicking on links in emails, messages, or social media platforms.
• Verify the authenticity of the websites you visit (e.g., check for HTTPS and domain names).
• Never enter your seed phrase or private keys on any website or app, other than the official wallet.
• Do not sign transactions without understanding the implications and verifying the recipient.
• Remember, the security of your cryptocurrency assets is in your hands. Always exercise caution and be vigilant in protecting your wallet and digital assets.