diff --git a/phpunit/functional/TicketTest.php b/phpunit/functional/TicketTest.php
index 3a693630fbb..27099ec9115 100644
--- a/phpunit/functional/TicketTest.php
+++ b/phpunit/functional/TicketTest.php
@@ -1591,6 +1591,7 @@ private function checkFormOutput(
         $requestSource = true,
         $location = true,
         $itil_form = true,
+        $cancel_ticket = false,
     ) {
         ob_start();
         $ticket->showForm($ticket->getID());
@@ -1664,6 +1665,14 @@ private function checkFormOutput(
             ($itil_form === true ? 'ITIL form' : 'ITIL form present') . ' ' . $caller
         );
 
+        // Cancel ticket button
+        $matches = iterator_to_array($crawler->filter("button:contains('Cancel ticket')"));
+        $this->assertCount(
+            ($cancel_ticket === true ? 1 : 0),
+            $matches,
+            'Cancel ticket ' . ($cancel_ticket === true ? 'missing' : 'present')
+        );
+
 
         //Assign to
         /*preg_match(
@@ -1716,6 +1725,7 @@ public function testFormPostOnly()
             requestSource: false,
             location: false,
             itil_form: false,
+            cancel_ticket: true,
         );
 
         $uid = getItemByTypeName('User', TU_USER, true);
@@ -1748,6 +1758,7 @@ public function testFormPostOnly()
             $requestSource = false,
             $location = false,
             itil_form: false,
+            cancel_ticket: false, // Can no longer cancel once a followup is added
         );
 
         // Display extra fields
@@ -1773,6 +1784,7 @@ public function testFormPostOnly()
             requestSource: false,
             location: false,
             itil_form: true,
+            cancel_ticket: false, // Can no longer cancel once a followup is added
         );
     }
 
diff --git a/templates/components/itilobject/footer.html.twig b/templates/components/itilobject/footer.html.twig
index e0c5056014a..e8e1da6531e 100644
--- a/templates/components/itilobject/footer.html.twig
+++ b/templates/components/itilobject/footer.html.twig
@@ -108,7 +108,7 @@
 
             <div class="ms-auto"></div>
 
-            {% if item.canDeleteItem() %}
+            {% if item.canDeleteItem() and is_helpdesk %}
                <button class="btn btn-ghost-danger me-2" type="submit" name="delete" form="itil-form">
                   <i class="ti ti-trash me-1"></i>
                   <span>{{ __("Cancel ticket") }}</span>