Service Level Agreement (SLA) - Support Operations

[adorayi]

📇 User story
As a user of GC Design System, I can learn about the service level commitment for GC Design System, so that expectations are set regarding service performance and incidents.

✅ Definition of Done / Outcomes
GC Design System Service Level Agreement is published on the web.

📜 Acceptance criteria

• Research SLAs for Forms and Notify
• Initial Draft developed
• Input and iterations with technical team re: npm,cdn, ssr, utility framework etc.
• Content Designer Review
• Review w/ support team
• Finalize draft
• Send to translation
• Published

📝 More info
Is connected to some aspects of the governance strategy, in particular, references to implementations.

. 🚫 Out of scope
Governance strategy. Terms of use.