Help Wanted – Troubleshooting Tips, Tricks, and Strategies

[AWSChris]

As you know, troubleshooting Amazon Rekognition can be a challenge. What issues have you run into getting Amazon Rekognition to work? Can you share your solutions with your colleagues? Please share only problems for which you've found a solution. If you're still struggling with a problem please contact Customer Support or post your issue on the Forums.

Share the following information with me as a response to this issue, and I'll consider adding it as troubleshooting information to the Amazon Rekognition documentation.
1. What were the symptoms of the problem?
2. Were the exception/error messages helpful or less than helpful? Did they help lead you to the solution, confuse you, or were they just white noise that didn't help or hurt? What specific message(s) did you get and how did they help or not help?
3. What did you do to troubleshoot? What did you try that didn't help? What finally did lead you to the correct root cause?
4. What did you finally do to correct the problem?

I'll use this information to improve the documentation - specifically the troubleshooting sections and descriptions of the exception messages. I'll also pass it relevant details on to the engineering team to possibly improve the error messages or the product itself. The more detail you can add, the better I can use it to improve things! Thank you very much, especially on behalf of all of your colleagues who run into the same problems!

Chris Rees

Senior Technical Writer

Amazon Rekognition

https://docs.aws.amazon.com/rekognition/latest/dg/what-is.html