MacOS Agents Failing Tasks They Don't Have

[conlan0]

Server Info (please complete the following information):

• OS: Ubuntu 20.04
• Browser: chrome
• RMM Version (as shown in top left of web UI): v1.0.0

Installation Method:

• Standard
• Standard with --insecure flag at install
• Docker

Agent Info (please complete the following information):

• Agent version (as shown in the 'Summary' tab of the agent from web UI): Agent v2.9.0
• Agent OS: Darwin 15.3.1 arm64 24.3.0

Describe the bug
Right after updating multiple (10+) macos agents were reporting alerts for failed tasks
while they show no tasks assigned

Screenshots

Automation Policy Settings:

Failed Alert Image

Agent Task Tab

Additional Info:

The automation policy is enforced at the client level for all workstations.

[wh1te909]

haven't been able to reproduce based on the screenshots provided, but might be because it was an existing task. can you try disabling the policy and then re-enabling it, so the tasks are recreated and then see if same problem?

[conlan0]

i have disabled the policy and confirmed there were no checks or tasks listed on the agent but when the policy was recreated and I ran the task from the automation manager the same error alert was created for the agents

[conlan0]

@wh1te909 Here is the debug entry from the agent when i run the task from automation manager

============================================================================== 2025/03/05 16:21:35.761164 DEBUG RESTY ============================================================================== ~~~ REQUEST ~~~ GET /api/v3/19/REDACTED/taskrunner/ HTTP/1.1 HOST : api.REDACTED.com HEADERS: Accept: application/json Authorization: Token REDACTED Content-Type: application/json User-Agent: go-resty/2.13.1 (https://github.com/go-resty/resty) BODY : ***** NO CONTENT ***** ------------------------------------------------------------------------------ ~~~ RESPONSE ~~~ STATUS : 200 OK PROTO : HTTP/1.1 RECEIVED AT : 2025-03-05T16:21:35.761088-05:00 TIME DURATION: 27.968898ms HEADERS : Allow: GET, PATCH, HEAD, OPTIONS Content-Length: 161 Content-Type: application/json Date: Wed, 05 Mar 2025 21:21:35 GMT Server: nginx Vary: origin X-Content-Type-Options: nosniff BODY : { "id": 19, "continue_on_error": true, "enabled": true, "task_actions": [ { "type": "cmd", "command": "dism /online /cleanup-image /checkhealth", "shell": "cmd", "timeout": 30 } ] } ============================================================================== 2025/03/05 16:21:35.896811 DEBUG RESTY ============================================================================== ~~~ REQUEST ~~~ PATCH /api/v3/19/REDACTED/taskrunner/ HTTP/1.1 HOST : api.REDACTED.com HEADERS: Accept: application/json Authorization: Token REDACTED Content-Type: application/json User-Agent: go-resty/2.13.1 (https://github.com/go-resty/resty) BODY : { "stdout": "", "stderr": "", "retcode": -1, "execution_time": 0.000315133 } ------------------------------------------------------------------------------ ~~~ RESPONSE ~~~ STATUS : 200 OK PROTO : HTTP/1.1 RECEIVED AT : 2025-03-05T16:21:35.896726-05:00 TIME DURATION: 135.059012ms HEADERS : Allow: GET, PATCH, HEAD, OPTIONS Content-Length: 4 Content-Type: application/json Date: Wed, 05 Mar 2025 21:21:35 GMT Server: nginx Vary: origin X-Content-Type-Options: nosniff BODY : "ok" ==============================================================================