No connect and RDP connect buttons

[alencarwell]

Hi everybody,

from last windows version we have 3 or 4 new computer who when i install windows agent, i have no connect and rdp connect button. Chrome, edge and firefox have same probleme.

I check on all computers, mesh agent and tacticalrmm service are working perfect.

when i try recover connection, restart connection and recover agent the probleme stay the same. I try to remove agent and reinstall without solve problem.

Thanks for your help.

[silversword411]

What troubleshooting have you already done, and what problems have you eliminated?
https://docs.tacticalrmm.com/troubleshooting/#take-control-or-remote-background-missing-button-cant-connect

[alencarwell]

So, now it works.
But the RDP connection won't work.
It just stays with the configuring status and doesn't change anything.