You can create calls for Omnichannel conversations using any of the conference call providers. It uses the same default conference call provider that you set when configuring conference calls.
To be able to create calls for Omnichannel conversations, set the call provider by following these steps:
- Go to Administration > Workspace > Settings > Omnichannel > Video and Audio Call > Call Provider.
- Select Default Provider.
{% hint style="info" %} To learn how to use conference calls as an Omnichannel agent, see Omnichannel Conversations - Call. {% endhint %}