item.body.getAsync() is not working when replying or forwarding emails from Outlook Web

[margielovelet]

I have an Outlook Add-in that save the email content to our own application.

I am using item.body.getAsync() to get the email content. When I am using the Outlook Desktop (Classic) version, this is getting all email contents even on reply or forward mode.

But in Outlook Web, when replying or forwarding, item.body.getAsync() is only getting the actual reply (new text added to the email) instead of the whole conversation trail.

Any suggestions on how can resolve or manage this issue?

Thanks.

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• Office.context.mailbox.item.body.getAsync() not able to give fully body content in reply scenario #4462
• Outlook Online: item.body.getAsync() method works strange #2316
• Outlook Online : item.body.getAsync() does not work when replying, forwarding to emails #3182

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Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

A workaround is to change the layout setting of OWA mail. Go to settings->Layout and select 'show email as individual messages' under Message organization or if the user has selected 'show email grouped by conversation', then arrange the reading pane by showing each message separately.

Reference:

• Office.context.mailbox.item.body.getAsync() not able to give fully body content in reply scenario #4462 (comment)

Solution 2:

The API only returns the complete body when the cursor is moved down into the reply content, irrespective of the Setting. If 'Show email grouped by conversation' is selected, first click the three ellipsis under reply to show the original message content, then move the cursor down into it.

Reference:

• Outlook Online: item.body.getAsync() method works strange #2316 (comment)

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[mobisw-msft]

The @github-actions is accurate in this case, this is an expected behaviour for now, and Solution (1) is accurate. You can refer to the communication in the attached reference issue, and respond if you have further comments.

[microsoft-github-policy-service]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!