[Toolkit bug]: RTX Remix Renderer failed to initialize

[KingLionOfRoses]

Contact Details (Optional)

No response

Describe the bug

Every time I open RTX Remix, I am met with an immediate dialog box (see screenshot) and cannot get past this point. This is my first time using the software.

How do you reproduce the bug?

1. Open NVIDIA RTX Remix.
2. Dialog box pops up as soon as menu loads.
3. Crash

What is the expected behavior?

No response

Version

2024.3.1

Logs

kit_20240821_131754.log
kit_20240821_131840.log

Media

[nxkb]

Hi @KingLionOfRoses, would you be able to attach the dxvk logs as well (kit_d3d9.log)? They might help us figure out what is going wrong here.

[NV-LL]

Hi @KingLionOfRoses - checking in again to see if you can send us the DXVK logs as per the comment above. We also want to inform you of our stale ticket policy, namely that this ticket will be closed as 'went-stale' if it doesn't receive a response in the next two weeks. Thank you!

[NV-LL]

Hi @KingLionOfRoses - we're going to close this ticket as 'went-stale', as it hasn't received an update in the past month. You can reopen it at any time here if you'd like to continue investigating.